Privacy policy

Catapulte communication is committed to protecting your personal information, to being transparent about the information it holds about you and to respecting the legal provisions set out in Quebec and Canadian laws.

The purpose of this policy is to clearly explain how we collect and process your personal information.

The data collected allows us to better carry out our mission on a daily basis. Your personal information will not be used without your consent for purposes other than those for which it was collected or in accordance with applicable laws.

If you have any questions about this policy, please contact Catapulte communication's Privacy Officer using the contact information at the end of this policy.

Catapulte communication is committed to obtaining your specific, informed and explicit consent before collecting, using and storing your personal data.

Personal information is any information about an individual from which that person can be identified. It does not include data from which the identity has been removed, i.e. anonymous data. We may collect, use, store and transfer different types of personal information about you, which we have grouped together as follows:

• Visit identity data include first name, last name, title, customer number, date of birth and gender;
• Visit contact data include address, billing address for transactions, e-mail address, organization, position held, telephone number(s), emergency contacts;
• Visit socio-demographic data include household type, main source of income, income, type of housing, reason for using services, ethnic origin, citizenship, family members, language spoken, health information (special diet, disability), level of education;
• Visit payment and purchase data includes payment card details (credit or debit). Donation data includes details of donations made by and for you and other details of donations and services you have made or obtained from us;
• Data from marketing and communication include your preferences for receiving marketing communications from us and our third parties, and your communication preferences. This also includes the fact that we may keep a record of conversations we have had with you in person and/or communications you have sent to Catapulte communication. This helps us manage our relationship with you and ensure that you only receive communications that are relevant and tailored to your preferences;
• Visit technical data information includes your Internet Protocol (IP) address, connection data, browser type and version, time zone setting and location, software types and versions. plug-in browser, operating system and platform and other technologies on the devices you use to access our website or social media;
• Visit usage data includes information about how you use our websites and services;
• The data for job and internship applicants includes all data you have submitted to us through a job or internship application at Catapulte communication.
• Any other personal information that we have not requested (such as personal information that you voluntarily provide to us in an e-mail or by sharing your comments through our website or on our social media, or on a form used to register for an activity or use a service).

We collect personal information in a number of ways, including through our forms.

When you sign up for our services, become a member or volunteer, register or participate in an activity or event, make a donation or interact with our organization via email, social media, phone or in person, we store the personal information you give us, such as your name, email address, mailing address, phone number. We also keep track of your purchases and communications with us.

When you interact with our website or social media, we may automatically collect technical data about your equipment, actions and browsing patterns. We collect this personal data using cookies and other similar technologies. We use a consent platform that complies with Canadian consent standards on our website.

Our Web site contains hyperlinks to other sites. When you leave our Web site using one of these links to access other sites, you will be subject to the security and privacy policies of those sites.

We occasionally receive information about you from third parties, as indicated below:

• Online payment collection and membership management platforms such as Mailchimp;
• Analysis providers such as Google Analytics;
• Advertising networks such as Facebook and Google AdWords;
• Search information providers such as Google;
• Publicly accessible information about you.

The servers of these suppliers hosting data may be located outside Quebec or outside Canada.

• Compile data related to our services and consulting activities in order to support the implementation and follow-up of structuring projects;
• Communicate with you periodically in writing, verbally or electronically to keep you informed of Catapulte communication news or information that may be of interest to you;
• Establishing and maintaining our relationship with you, understanding your needs and adapting our approach to serve you better;
• To use data analysis to improve our website, social media, marketing and communications with you;
• Comply with legal and regulatory requirements.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected and to meet our legal obligations.

In determining the appropriate retention period for personal data, we take into account the amount, nature and sensitivity of the personal data, the potential risk of harm resulting from the unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and the possibility of achieving those purposes by other means, as well as applicable legal requirements.

We have put in place appropriate safeguards (both in our procedures and in the technology we use) to ensure that your personal information is as secure as possible.

We will ensure that any third parties we use to process your personal information will do the same and will only process your personal information on our instructions. Third parties will also be subject to a duty of confidentiality. Catapulte communication does not trade, rent or sell personal information to third parties for commercial purposes.

Catapulte communication personnel are authorized to access this personal information only when they need it and for the purposes for which it was collected. All employees are required to sign a charter attesting that maintaining confidentiality is a prerequisite to maintaining employment status with Catapulte communication. Employees are aware of the importance of maintaining the confidentiality of personal information, and particular care is taken in its disposal and destruction to prevent unauthorized parties from gaining access to it.

Catapulte communication undertakes to take the following actions when a confidentiality incident occurs:

• Record the incident in the Personal Information Incident Log to keep an accurate record of what happened;
• Inform the CAI (Commission d'accès à l'information) of any incident involving personal information;
• Communicate information about the incident to those concerned within a reasonable timeframe, based on the risk and sensitivity of the personal information involved;
• Continuously review and improve the safeguards in place to ensure that your personal information is as secure as possible.

Catapulte communication offers you the possibility of requesting access to your personal information, requesting the correction of your personal information and requesting the deletion of your personal information (right to be forgotten). Please note that we will not always be able to respond positively to your request for erasure if there are specific legal grounds, which will be provided to you following your request. To exercise any of the rights listed above, please use the contact details at the end of this policy.

Catapulte communication offers you the opportunity to limit or opt-out of communications you receive from Catapulte communication. To change or withdraw your consent, please use the contact information at the end of this policy.

Requests for access to personal information are processed within 30 business days of receipt of the formal request. Requests are free of charge.

Please check this section of our website regularly for changes to our privacy policy.

From time to time, we may use personal information collected for emerging or additional purposes and, if so, we will amend this Privacy Policy to include such emerging or additional purposes and obtain your consent through your continued use of our services.

Please contact us if you have any questions about any aspect of this privacy policy, and in particular if you wish to object to any processing of your personal information that we carry out for our legitimate organizational interests.

Please also contact us if you have any questions about the personal information we hold about you, or to change your contact preferences with us.

Write to us :

[email protected]

​